Shipping Returns, Terms, & Refunds Policy


Postal Address Web Address

LIGHTOBJECT (Annex Depot)
21 Blue Sky Ct. #A
Sacramento, CA 95828
USA

For tech support: Tech support & manual
For sales: sales@lightobject.com
Other issues: contactus@lightobject.com

Sales:
Tel: (916) 383-8166
Fax: (916) 880-5600
9:00AM ~ 5:00PM Pacific Time (PST) Mon~Fri

10:00AM ~ 4:00PM Pacific Time (PST) Mon~Fri (pick up time)

If you have any technical questions, please post it on our forum site: Tech support & manual. We will not provide phone support until your question is posted with detailed information, pictures are recommended. All phone support is limited to 5min intervals or you may consider Paid Phone Support 

 

SHIPPING, RETURNS & REFUNDS POLICY

At LightObject our primary goal is to exceed our Customer’s expectations. However, we know “things happen” so please take a moment to review our Returns and Refund Policy:

SHIPPING

Laser Tubes ordered after 12 pm PST will be shipped out the following workday. We test each tube before shipment and proper packaging takes extra time as well. 

All other orders received after 1 pm PST will be shipped out the following workday. 

If you need Next Day, 2nd Day or any other form of Express Shipping please contact us at contactus@lightobject.com with “SHIPPING REQUEST” in the subject line.  Or you can call us at 916 383 8166.


RETURNS & REFUNDS

LASER MACHINES:

All of or Laser Machines have a 100% money-back guarantee minus shipping/handling and a 15% restocking fee if you return your unit in like-new condition within 30 days.  This applies to the Laser Machine only and excludes optional accessories, see below. Laser Machines are extremely heavy and therefore expensive to ship, thus the fees.

Of course, if any parts damaged while in transit will be replaced immediately, free of charge.

LASER TUBES & OPTICS:

No refunds are allowed, however, we can exchange the product within 5 days after being received for the correct size laser tube. The buyer is responsible for shipping the product back to us. No Exchange if the product has been used. Please email us ASAP via email so we can arrange the shipment of the correct item.

COUPON POLICY

*Coupons are valid for one year of the date issued.
*Limit of one coupon per transaction.
*Discount does not apply to taxes, shipping and handling charges or similar charges.
*Returns or exchanges where a Coupon was applied may result in an adjusted refund amount.
*We will not accept any expired coupons.
*LightObject.com reserves the right to accept, decline or limit the use of any Coupon.


TERMS
 For all approved PO orders, payment is due 30 days from the invoice date. A late fee of 5% will apply to past-due invoices per month. 

ALL OTHER ITEMS:

All optional accessories including water chillers, rotary attachments, etc. have a 15% restocking + shipping fee is deducted from the price of the item. 

If you have any questions about our Returns & Refund Policy please email or give us a call and we’d be happy to assist you.

RETURN PROCEDURES:

  1. For a refund or exchange, most products may be returned within 30 days of the original purchase date.
  2. The product must be in the original box with original accessories, packaging, manuals, and registration card in undamaged, clean, and brand- new condition.
  3. The product that is returned incomplete, damaged, or with a serial number missing or tampered with will not be accepted for return.
  4. If the product returned has any data or information stored on a memory or storage device, LightObject shall not be responsible for the transfer of such data or information to another product given to the customer as an exchange, or for the loss of any data or information or to maintain the confidentiality of any data or information still residing on the returned product.
  5. Refunds will be issued by the same method as payment.
  6. Service, delivery, and installation charges are non-refundable once performed. 

To return a product shipped from LightObect.com, please follow the steps listed below:

1. Call LightObject at (916)-383-8166 or email us at contactus@LightObject.com and obtain a Return Label within 30 days of the date your order was received. A Return Authorization Number is required for all returns. Please have your order number available for reference when calling or include it in your email.

2. Verify that all merchandise is in its original packaging with the UPC or barcode intact and that all components, manuals, cables, and accessories are included.

  1. When shipping, use a traceable ground shipping method that provides a return tracking number. Be sure to keep this number for reference. 
  2. Return items to:
    LightObject RETURNS
    21 Blue Sky Court
    Sacramento, CA  95828     

 

Warranty agreement on laser machine purchases

1)      Within 30 days of purchase, there is a one-time complimentary onsite service for a location radius in 15miles. Otherwise, there is  $25/hr. service charge on labor and traveling.

2)      Within 60 days of purchase, the onsite service rate is $25/hr. and traveling expense is $50/hr.  Extra cost if airway required.

3)      For purchases over 60 days but within the warranty period, the onsite service rate is $75/hr., and the traveling expense is $50/hr. Additional cost if airway required.

4)      No charge on labor or parts if a customer brings in the machine to our facility for service.

 Note: Normal onsite service charge rate: 1st hr.: $250, each additional hr.: $150 Travelling expense: $50/hr.